GELATITALIA – Privacy Policy


On this page we describe the privacy policy of when it comes to the handling of the personal data which have been provided to Granulati Italia SPA (GRANULATI ITALIA).

This notice is provided, in accordance with article 13 of Legislative Decree No. 196/2003, to all those who also interact with the GRANULATI ITALIA online services. The notice is also in accordance with Recommendation No. 2/2001 which the EU Data Protection authorities, meeting in the Group created under article 29 of directive No. 95/46/CE, have adopted on 17 May 2001 in order to identify minimum criteria to collect personal data online, more specifically the manner, timescale and nature of the information which the Data Controllers must provide to the users when they access a webpage, independently of the reason for such access. This notice is provided only for the website and not for any other website which the user may access via a link.


The data provided to GRANULATI ITALIA are processed mainly by automated tools for the specified reasons only and for no longer than necessary to achieve the aim for which they were collected. Specific security measures are in place to prevent the loss of data, illicit or incorrect use and unauthorised access.


Granulati Italia SpA

HQ: Via B. Colleoni, 10, 24040 Boltiere (BG) – Italy

Phone: +39 0363 563190

Fax: +39 0363 563191



GRANULATI ITALIA is the “Data Processor” when it indicates the means and aims of its own data processing.

This is the case when GRANULATI ITALIA collects data for invoices, service improvements, sales operations, business management, etc., but also when GRANULATI ITALIA processes its own employees’ personal data.

In this case, “your” data, which you store on the GRANULATI ITALIA services, are not impacted. However, some information which relates to you or your employees (for example, GRANULATI ITALIA identity and contact data as part of a request for technical help) may be. This is why GRANULATI ITALIA wants to enable you to understand the guarantees implemented to safeguard the protection if this personal data.

  • Data collection is limited to what is strictly necessary: by doing so, when requesting a service, you only provide the data required by GRANULATI ITALIA to provide services related to invoicing or assistance, or to fulfil the legal requirements on data storage.
  • Personal data is not used for aims which are different from those for which they were originally collected.
  • Personal data is stored for a limited time. For example, data processed to manage the dealings between clients and GRANULATI ITALIA (surname, name, address, e-mail, etc.) are stored by the company for the length of the contract and the following 36 months. At the end of this period, they are permanently deleted from all records and backups.
  • Appropriate technical and management measures are implemented in order to guarantee a high level of security.


The up-to-date list of the Data Processors which have been named can be requested by writing to:


The individuals whose data are held by GRANULATI ITALIA have the right to obtain at any time the confirmation of the existence or not of such data and to know their content and origin, verify their accurateness or request they be updated, rectified or integrated (article 7 of Legislative Decree No. 196/2003).

In accordance with the latter article, individuals have the right to request that the data used in violation of the law be deleted, anonymised or blocked and can oppose the processing of such data for any legitimate reason.

Requests must be made to the Data Controller.



The IT systems and software processes which make this website work gather, during their usual work, some personal data the transmission of which is implicit when using internet communication protocols. These data are not collected to identify specific individuals, however, because of their nature, they might enable users to be identified thanks to elaborations and associations with data held by third parties. Within this category fall IP addresses or the domain names of the computers used by the users accessing the website, the URI (Uniform Resource Identifier) addresses of the resources being requested, the time of the request, the method used to request the information from the server, the size of the file obtained, the numerical code which indicates the status of the answer given by the server (success, error, etc.) and other data linked to the operating system and the IT environment of the user.

These data are only used to obtain anonymous statistical information on website usage and to check it is functioning correctly and are deleted as soon as they have been processed. Data could be used to verify responsibility in case of hypothetical IT crimes towards the website: apart from this possibility, data on web contacts do not persist for longer than 2 years.


E-mail: optionally, explicitly and voluntarily sending an e-mail to the addresses given on this website means that the sender’s address becomes known by the receiver, which is necessary to then respond to requests. Other personal data included in the e-mail also become known to the receiver.

Collecting personal data offline: in case GRANULATI ITALIA collects personal data offline (for example, paper forms), at the same time a notice is provided regarding data processing and the consent of the individual is then sought when necessary; this also applies when data collection happens on forms downloaded from the website (the notice on data processing is repeated on these forms).

Collecting personal data online: regarding the collection of data done directly on the website (for example: registering for the services provided by the website, contacts, specific requests), information on data processing is given in the context of data collection, while it is always possible to access this webpage to analyse the privacy policy more extensively.


Data archived by the client who uses the GRANULATI ITALIA services remain the property of the client.

GRANULATI ITALIA does not access these data and does not use them, except when strictly necessary and within the boundaries of its own technical limitations.

GRANULATI ITALIA respects the duty to never resell these data, and to never use them for personal reasons (such as datamining, profiling or direct marketing activities).


GRANULATI ITALIA accesses data in only two occasions:

  • To provide services and, in particular, to optimise client assistance when they contact GRANULATI ITALIA Support services. In this case, data access remains monitored thanks to specific authorisations and specific monitoring and security measures;
  • To fulfil the legal obligations when asked to by the courts or the administration, subject to rigorous checks. These requests are rigorously checked.

Access in the case of work carried out by GRANULATI ITALIA Support:

When the client contacts GRANULATI ITALIA Support, it is possible to access two categories of data, depending on the nature of assistance. On one hand, to better deal with the client’s request, Support accesses the user information provided when creating their GRANULATI ITALIA personal account (surname, name, phone number, e-mail address, etc).

On the other hand, only when explicitly requested by the client, and subject to the technical constraints of each service, Support can have access to the data archived by the user on the GRANULATI ITALIA services, in order to identify the source of the problem and solve it.

Access in case of a request by the judicial or administrative authorities

In order to conform to the current laws, GRANULATI ITALIA must respond to requests by the legal or administrative authorities. Since access requests are subject to strict laws, GRANULATI ITALIA authorises them only after verifying their validity. Requests from third countries are processed only if based on an international agreement in force between the requesting third country and the European Union or a member state, such as an agreement of mutual legal assistance.


Data transfer is optional but may be necessary to benefit from the services also provided on the website. Where required, personal data requested in the specific form must be provided. If these data are not provided, then it may be impossible to obtain what has been requested.


For information regarding cookies refer to the appropriate notice published at this address.


Browsing the website can be done freely, for free and without having to register. Details of the websites they have come from and the pages they have visited are taken from those who browse without registering.


Except when explicitly stated in the notices of the individual services, the collected data will not be communicated to third parties or distributed.